Frequently Asked Questions

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Frequently Asked Questions

Why is climate-controlled storage a good choice in Rexburg, ID?

Climate-controlled storage is highly recommended in Rexburg due to our city's dramatic temperature swings. These units maintain a stable temperature and humidity level year-round, protecting your valuable items from damage caused by freezing winters and hot, dry summers. This is especially important for electronics, wooden furniture, musical instruments, antiques, and sensitive documents.

Do you offer student storage solutions for BYU-Idaho students?

Yes! We understand the unique needs of BYU-Idaho students. We offer flexible, month-to-month leases and a variety of small to medium-sized units perfect for storing dorm room furniture, boxes, and seasonal items during the summer or while studying abroad. Our online rental process makes it quick and easy to secure a unit.

What security features are in place at your Rexburg storage facility?

Your peace of mind is our top priority. Our Rexburg storage facility is equipped with advanced security measures, including 24/7 video surveillance, gated access with personalized entry codes, and bright lighting to ensure a safe and secure environment for your belongings.

What size storage unit do I need for my belongings?

We have a wide range of storage unit sizes to fit every need. A 5'x10' unit is a popular choice for students or for storing the contents of a small apartment. A 10'x20' unit is ideal for a two- to three-bedroom home. Visit our website's size guide or call our office for a personalized recommendation.

Can I store my RV, boat, or snowmobiles with you?

Absolutely! Given Rexburg's proximity to outdoor recreation areas like Yellowstone and the Teton Mountains, we offer secure vehicle storage for your RVs, boats, ATVs, and snowmobiles. Our facility has dedicated, easily accessible outdoor parking spaces with the same security as our indoor units.

What items are prohibited from being stored in your units?

For safety reasons, we do not allow the storage of perishables, flammable materials, hazardous chemicals, firearms, or live plants and animals. Please contact us if you have any questions about specific items.

Do you offer moving and packing supplies?

Yes! To make your move-in easier, we sell a variety of packing and moving supplies right here at our office. You can find everything from boxes and tape to bubble wrap and furniture covers.

Do I need to purchase my own lock?

Yes, for your security, you must provide your own lock. We recommend a sturdy, disc-style lock as they are more secure and resistant to tampering. We also sell high-quality locks at our front office for your convenience.

How long can I rent a storage unit?

Our leases are flexible and run on a month-to-month basis, allowing you to rent for as long or as short a period as you need. This is ideal for temporary moves, students on summer break, or long-term decluttering projects.

What are your access hours?

We offer 24/7 access to your storage unit, so you can retrieve or drop off your belongings whenever it's convenient for you. Our office hours for customer service and supply purchases are from 9 AM to 5 PM, Monday through Saturday.

What payment methods do you accept?

We accept all major credit cards, checks, and online payments. You can set up automatic monthly payments to ensure your account is always up-to-date. We also offer discounts for long-term rentals and for paying for multiple months in advance.

Can I get a tour of the facility before I rent?

We would love to show you around! Please call us during office hours to schedule a tour. This is a great way to see our various unit sizes, check out our security features, and get a feel for the cleanliness of our facility before you commit.